Terms and Conditions of Sale

Scope

These T&C apply to all sales concluded by AGS S.R.L. via its website miam-nutri.com or any other sales channel, whether for a natural or legal person.

Orders

• The customer is solely responsible for information provided when ordering. AGS S.R.L. cannot be held responsible for errors made by the customer.

• Registration of the order by AGS S.R.L. serves as proof regarding the nature, content and date of the order.

• AGS S.R.L. will confirm acceptance of the order by email. The sale is only considered concluded upon validation of payment.

• AGS S.R.L. reserves the right to refuse or cancel any order, notably in case of payment problems.

• If the ordered product is not available, AGS S.R.L. will inform the customer and offer an equivalent product or refund.

• Only legally capable persons may place orders on the website.

Delivery

• Delivery times: Belgium (1-2 days), France (2-4 days), Luxembourg (1-2 days). These times are indicative.

• The customer is responsible for payment of all taxes, duties and delivery-related fees.

• Upon receipt, the customer must check the condition of products and inform AGS S.R.L. immediately in case of problems.

• In case of non-receipt despite several attempts, the parcel will be returned and reshipping costs will be borne by the customer.

• The customer undertakes not to resell purchased products.

• Transfer of risk occurs upon physical receipt of products by the customer or their representative.

Right of Withdrawal

• The customer has 14 days to return products for exchange or refund, without having to justify the reason.

• Products must be returned at the customer's expense, new and in their original packaging, to the address: AGS S.R.L., rue Barbe d'Or 42, 4317 Aineffe.

• AGS S.R.L. will refund amounts paid (excluding shipping costs and flat refund of €5) within 14 days.

Payment

• Prices are expressed in euros, all taxes included (incl. VAT).

• AGS S.R.L. reserves the right to modify prices, but products are invoiced based on tariffs in effect at the time of order.

• Payment is due upon order by means offered on the website (credit card, etc.).

• The order is validated only after agreement from the Stripe secure payment platform.

• Any fraudulent use of a payment method may give rise to legal action.

Responsibility

AGS S.R.L. cannot be held responsible for damage resulting from improper use of products or non-compliance with provided instructions. AGS S.R.L.'s liability is limited to the order amount and cannot be engaged for errors or omissions in product presentation. In case of force majeure preventing AGS S.R.L. from executing its obligations, these will be suspended for the entire duration of the event.

Privacy

• Personal information collected when ordering is necessary for its processing and delivery.

• AGS S.R.L. respects Belgian legislation on protection of personal data. The customer has a right of access, rectification and deletion of their data.

Applicable Law and Dispute Resolution

These T&C are subject to Belgian law. In case of dispute, AGS S.R.L. and the customer will seek to find an amicable solution before any legal action. Failing that, only Belgian courts of AGS S.R.L.'s registered office will have jurisdiction to settle the dispute.